Terms and Conditions

In relation to supplied furniture and accessories 

Brutal interiors complies with its suppliers and their terms:

In the event of any defects or damage, the following information should be provided to process the claim 

- Copy of original order

- Item number and product name

- Brief description of the claim 

- Photo of the production quality check sticker 

- Photo(s) of the damage or defect (If applicable) 

- Video(s) of the claim request, (such as hardware malfunction, wobble / balance issue, etc.) 

REPAIRS

If the issue appears repairable, Brutal Interiors and its supplier may arrange for a repair instruction and compensate for the repair works.  

REPLACEMENT AND EXCHANGE 

If the defect is non-repairable then a replacement or (partial) refund will be issued.  

DELIVERY

When paying retail prices, delivery to customer’s within Metropolitan Melbourne are free of charge. 

DELIVERY TO INTERSTATE AND VICTORIAN REGIONAL CUSTOMERS;

Brutal interiors offers delivery to nominated freight company’s depot located within Metropolitan Melbourne free of charge. Brutal interiors may accept to arrange delivery direct to Victorian regional or interstate address on customer’s behalf, subject to possibility of transport arrangements and freight rate agreement. 

CUSTOMER AND THIRD-PART PICK UPS 

Pickups are available to our Melbourne warehouse with a prior booking at least one day earlier. Brutal interiors does not take responsibility for damages made after product check and collection.

DELIVERIES TO END CONSUMERS 

Brutal interiors strives to achieve highest standards of customer service. To ensure that we maintain high standards of customer service, we require that large furniture deliveries to the end consumer must include:  

Unpacking, 

Assembly where needed. 

Hardware adjustment where needed. 

Placing furniture item at customer designated area, ensuring that item/s are functional regarding doors, drawers and are level. Customers must be satisfied before signing the delivery document. 

All packaging material to be taken away. 

Should there be issues such as discovered damages on the furniture, or damages made during delivery and assembly, and the customer does not accept the delivered item, item must be packed back in the same package and a return arranged.  

DAMAGES DURING TRANSPORT  

We do not accept liability for freight damages made by any third-party freight companies.